Portfolio Recovery Associates Phone Numbers and Emails

Toll-Free Number:

  • (800) 772-1413

Customer Service:

  • (833) 332-5865

Portfolio Recovery Associates Email:

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How to Contact Portfolio Recovery Associates Customer Service?

Most Popular Number:

(800) 772-1413
Total calls: 21 Issue resolved: 1 Last call: Feb 28, 2024

What Is the Portfolio Recovery Associates Phone Number?

The Portfolio Recovery phone number for customer service inquiries is 1-800-772-1413. You can call this helpline for general information about the company and its services. The customer care assistant will answer payment-related questions and help with account issues. The Credit Report and Debt Recovery questions can also be addressed to the support agents at this Portfolio Recovery number. The same contact can be used to reach the corporate office representatives on legal inquiries. If you experience difficulties accessing or navigating the website, you can call the helpline to report the problem and request assistance. If you have questions about Data Protection, the operator will connect you with the Privacy Officer.

What Are the Portfolio Recovery Associates Customer Service Business Hours?

The Portfolio Recovery hours are Monday through Friday from 8 a.m. to 11 p.m., Saturday between 8 a.m. and 7 p.m., and Sunday from 11 a.m. and 10 p.m. EST. You can call the customer care helpline for information and support within these business hours. If you prefer online communication, contact the Help Center expert via live chat during regular Portfolio Recovery customer service hours to discuss your issue.

You can view your account information, set up a payment plan, or make a one-time payment from your account on Portfolio Recovery website 24/7. If your issue is not urgent, you can email the Help Center representatives at procustomercare@portfoliorecovery.com.

What Is the Portfolio Recovery Associates Address?

The Portfolio Recovery Associates address to contact their corporate office is Portfolio Recovery Associates, LLC, 120 Corporate Blvd, Norfolk, VA 23502, United States. You can use this address to reach the customer service team with your questions, concerns, and complaints. You can also mail their support for details of debt recovery and payments. Official correspondence and documents can also be sent to this corporate office. If you have questions about their Privacy Policy, the Data Protection Officer at the company headquarters is ready to answer.

The company mailing address for checks and payments is Portfolio Recovery Associates, LLC, PO Box 12914, Norfolk, VA 23541, United States.

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Contact Information

Portfolio Recovery Associates Website:

Portfolio Recovery Associates Help Center:

Corporate Office Address:

Portfolio Recovery Associates, LLC
120 Corporate Boulevard
Norfolk, Virginia 23502
United States

Portfolio Recovery Associates Rating Based on 31 Reviews

Rating details

1.0
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Product or Service Quality
Customer service
Diversity of Products or Services
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Rating trend

Summary of Portfolio Recovery Associates Customer Service Calls

61 TOTAL
CALLS
07:30 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Portfolio Recovery Associates?

Payments and Charges Question:

  • “Making a payment”
  • “To pay a bill”
  • “To change payment method”

Request for Information Question:

  • “To find out cost of bill and pay”
  • “To confirm payments”

Employment Question:

  • “Pay off debt”

Account Question:

  • “Settlement of account”

Cards Question:

  • “Credit card”

Activation/ Cancellation Question:

  • “Cancel payment”

Other Question:

  • “Pagar una deuda”
  • “Clear up debt”
  • “Settle my debt”

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